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Returns & Exchanges
Due to the nature of tattoo equipment and health safety regulations, we only accept returns on unused, unopened items in original packaging within 30 days. Machines that have been used or cross-contaminated cannot be returned.
1
Request Authorization
Contact our support team to receive a Return Merchandise Authorization (RMA) number.
2
Pack Securely
Place the unused item in its original packaging along with the RMA form and a copy of your invoice.
3
Ship Item
Send the package via a trackable shipping service to our California distribution center.
4
Inspection & Refund
Once received, our technicians will inspect the item. Approved returns will be refunded to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing